Customer complaint tracker template for messy support ops.
If customer complaints live in a chaotic spreadsheet, this template gives you a cleaner starting point: complaint ID, date received, segment, channel, category, severity, status, owner, next action, due date, resolution, root cause, and retention risk.
What it tracks
- Complaint category and severity
- Status, owner, due date, next action
- Root cause and retention risk
- Resolution notes for weekly reporting
Who it is for
- Customer support leads
- Customer success ops
- Complaint owners
- Founders cleaning up support chaos
Download the starter pack
Start with the free complaint tracker CSV, or get the full template pack with escalation register, QA scorecard, weekly summary, AI prompts, and KPI definitions.