Track customer complaints without building the spreadsheet from hell.
Download a customer complaint tracker, support escalation risk register, QA scorecard, weekly summary template, AI prompt pack, and KPI definitions. Built for support leads, CS ops people, and founders still tracking customer pain in feral spreadsheets.
Track complaints
CSV starter log with category, severity, owner, root cause, retention risk, status, and next action.
Manage escalations
Risk register for impact, likelihood, commercial value, mitigation, next review, and ownership.
Review quality
Lightweight QA scorecard for accuracy, empathy, ownership, documentation, and process adherence.
Built for boring-but-important customer friction.
This is not a 400-page transformation framework. It is a compact set of files you can paste into Excel, Sheets, Notion, Airtable, or your internal workflow and start using immediately.
Files included
- Complaint tracker CSV
- Escalation risk register CSV
- QA review scorecard CSV
- Weekly summary template
- AI prompt pack
- Metric definitions
For
- Support leads
- CS teams
- Complaint owners
- QA reviewers
- Ops people cleaning up chaos
Not for
- People wanting a giant course
- Magic AI fairy dust
- Sharing sensitive customer data with strangers
- Enterprise procurement cosplay
Template resources
SEO landing pages for the boring searches people actually type when their support process is on fire.
Complaint tracker
Escalations
QA reviews
AI prompts
Free tracker. Paid full kit.
Start with the free complaint tracker CSV. If it saves you from spreadsheet hell, grab the full template pack. Stripe checkout accepts normal card payments. Crypto is available manually as a last resort.
Intro
Support Ops Mini-Kit ZIP. Best for impulse-buying your way out of spreadsheet ugliness.
Buy for €5