QA review scorecard template for support case reviews.
This scorecard is intentionally small: accuracy, empathy, ownership, documentation, process followed, total score, and coaching note. Enough structure to be useful, not enough bureaucracy to make everyone hate you.
Review dimensions
- Accuracy
- Empathy
- Ownership
- Documentation
- Process adherence
Download the starter pack
Start with the free complaint tracker CSV, or get the full template pack with escalation register, QA scorecard, weekly summary, AI prompts, and KPI definitions.